Farm Bureau Insurance of Tennessee tops J.D. Power auto customer satisfaction survey

Jan. 1, 2020
Farm Bureau Insurance of Tennessee ranks highest among auto insurance providers in the Southeast Region in the J.D. Power and Associates 2012 U.S. Auto Insurance Study

Farm Bureau Insurance of Tennessee ranks highest among auto insurance providers in the Southeast Region in the J.D. Power and Associates 2012 U.S. Auto Insurance Study.

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Nineteen auto insurance providers were measured in nine southeastern states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee. The survey was conducted in March and April 2012 and was based on 34,828 total responses.

The study measured customer satisfaction with auto insurance companies across five factors: interaction, price, policy offerings, billing and payment, and claims. Overall satisfaction with auto insurance companies is 804 of a possible 1,000 ­ an increase of 14 points over 2011. The average for the Southeastern Region was the highest in the nation at 814; Farm Bureau Insurance of Tennessee was rated at 828.

Farm Bureau Insurance covers nearly 1.1 million automobiles in Tennessee.

"To be recognized by J.D. Power and Associates is an outstanding honor and makes us even more determined to consistently deliver a positive customer experience in our automobile insurance operations," said Sonny Scoggins, Farm Bureau Insurance chief executive officer.

Farm Bureau Insurance of Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn. Farm Bureau Insurance is the largest writer of individual life insurance in Tennessee and is the state¹s second largest writer of property and casualty insurance. The companies are affiliated with the Tennessee Farm Bureau Federation, the nation¹s largest single state Farm Bureau organization with more than 660,000 member families.

For more information visit www.fbitn.com.