This strategic partnership offers Innovation Group insurance and fleet customers additional certified quality repair facilities across the U.S. to help with claims volumes and ensure quality, service and repair timeframes. By increasing Innovation Group's direct repair network penetration, this partnership further strengthens service options available to North American customers. MAACO provides auto paint and auto body repair services for over 12,000 vehicles a week or 600,000 vehicles a year, more than any other direct repair company in North America. The strong brand awareness and popularity of MAACO in North America is due in part to the company's focus on the customer, quality, and cycle time, values also important to Innovation Group.
"Becoming a part of Innovation Group's managed repair network is exciting and an honor," said Wayne Golosov, director of insurance relations for MAACO. "Innovation Group's strong market presence, industry recognized customer service, and commitment to quality repairs closely aligns with our values and customer experience."
"We are excited to partner with MAACO," said Bill Langley, CEO, BPO North America for Innovation Group. "Their name brand and industry recognition of strong customer service provides our customers greater access and choice to certified quality body shop repair centers, and makes the company a welcome addition to the iMRN. This partnership continues the expansion of our award-winning service, strengthening our network by providing more quality and certified options for customers, and helping them effectively manage the claims experience."
Innovation Group's Innovation Auto solution, which includes the iMRN, has been recently recognized with a 2012 Novarica ACE ranking of 94 and a 2012 RAVE Award, highlighting Innovation Group's customer service with a ranking of 96.
For more information visit www.innovation-group.com.
For more information about MAACO Collision and Auto Painting (Maaco) MAACO Collision Repair and Auto Painting visit www.maaco.com.
