The Art of Scheduling: A Starting Point
With proper and structured repair scheduling, collision repair facility staff will be able to plan the work through the production process.
There are many factors necessary to managing a successful collision facility, but some aspects are more important than others in determining just how successful a shop can be. Is repair scheduling an important component of being successful?
When talking about being a “successful” collision repair facility, it doesn’t mean just being busy, having high customer satisfaction index (CSI) ratings, or turning a profit. A successful facility is all of these things and more. This includes steady work for continuous productivity, quality repairs completed in a timely manner, high customer and employee CSI, and profitability. Now let’s ask the question again: Is repair scheduling important to being successful? I hope you answered yes. Without scheduling your repairs, you cannot be successful to your potential. You must be able to plan the work through the production process; this cannot be done if you are not scheduling repairs properly. SCHEDULING EFFECTIVELYThere are guiding principles necessary to effectively schedule work in a collision repair center. These will facilitate maximum productive efficiency while using existing facility layout and technician head count. It will also help ensure predictable repair cycle time and the managing and meeting of customers’ expectations.
Repair scheduling guiding principles are as follows: Write a complete estimate, reflecting the actual damage:
There are many factors necessary to managing a successful collision facility, but some aspects are more important than others in determining just how successful a shop can be. Is repair scheduling an important component of being successful?
When talking about being a “successful” collision repair facility, it doesn’t mean just being busy, having high customer satisfaction index (CSI) ratings, or turning a profit. A successful facility is all of these things and more. This includes steady work for continuous productivity, quality repairs completed in a timely manner, high customer and employee CSI, and profitability. Now let’s ask the question again: Is repair scheduling important to being successful? I hope you answered yes. Without scheduling your repairs, you cannot be successful to your potential. You must be able to plan the work through the production process; this cannot be done if you are not scheduling repairs properly. SCHEDULING EFFECTIVELYThere are guiding principles necessary to effectively schedule work in a collision repair center. These will facilitate maximum productive efficiency while using existing facility layout and technician head count. It will also help ensure predictable repair cycle time and the managing and meeting of customers’ expectations.
Repair scheduling guiding principles are as follows: Write a complete estimate, reflecting the actual damage:
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