July 24, 2015—CCC Information Services Inc. (CCC) announced on Tuesday enhancements made to its suite of consumer solutions, which help streamline the customer experience throughout the repair process.
CCC ONE UpdatePlus now offers proactive text messaging that include shop and estimate information. The CCC ONE Repair Workflow now has digital software capabilities that allow customers to authorize repair work using the CCC ONE Touch application on their mobile devices.
“Consumers expect hassle free interactions with the companies they do business with,” said Mark Fincher, VP, market solutions, CCC Information Services Inc. “We’ve looked at our solutions to see how we could change them in order to create high impact, low touch interactions that don’t require a phone call or sitting in a lobby waiting for paperwork. We’re excited to introduce enhancements to CCC ONE UpdatePlus and CCC ONE Repair Workflow to enable a better customer experience, while helping our repair facility customers be more efficient.”
Common shop questions such as hours of operation, location, directions and information on how to contact an estimator are now included in the CCC ONE UpdatedPlus text messages.