CCC report finds positive sentiment toward technology filing for injury claims

Sept. 7, 2022
Susanna Gotsch, director and analyst at CCC, dug into the findings, and what they could mean for the future of casualty claims.
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CCC Intelligent Solutions(CCC) released its latest trends report, highlighting findings on driver willingness to use technology for filing injury claims. Many drivers have already adapted to using mobile AI technology for auto claims, but casualty claims have yet to take the leap into the digital world. To explore casualty and digital further, CCC conducted a survey using its own technology tool called "Recovery Assistant".

Susanna Gotsch, director and analyst at CCC, dug into the findings, and what they could mean for the future of casualty claims.

Key findings of the survey include:

  • 91 percent of respondents used a mobile app at some point during the claims process
  • More than half of respondents found mobile apps easy to use and had a positive impression of the injury claims process
  • More than 80 percent of respondents felt comfortable sharing all types of personal information digitally with their carrier

You can read more of Susanna’s insights here.  

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