SCRS Quick Tip: Elevate Your Delivery Process

The vehicle delivery is the “moment of truth” in the customer experience. In this video from Society of Collision Repair Specialists, Kris Burton of Rosslyn Auto Body and Michael Giarrizzo Jr. of DCR Systems discuss how shops can elevate their delivery process by scheduling focused pickup appointments, demonstrating care for the vehicle, and clearly walking customers through the completed repairs.

Learn how simple touches, like a quick pre-delivery video, can build anticipation and strengthen customer confidence before they arrive.

The video was filmed at the I-CAR Training Center in Appleton, Wisconsin.