Summit Consulting Int’l.
(SCI) is helping
Toyota Certified
Collision Centers (TCCC) and
Lexus Certified Collision
Centers (LCCC) manage and deliver an
improved customer experience. Recently approved
as a CSI Vendor for the TCCC and LCCC programs,
SCI’s web-based customer satisfaction surveys
give these shops greater insight into the needs
of their customers, as well as help them
identify opportunities that build on quality
measures.
“We appreciate SCI’s approach to exceptional
customer service – their surveys make it easy
for our shops to collect and analyze important
data so that we know exactly where we stand with
our customers and what we can to do to build
lasting relationships,” said Brad Brahe, Body
Shop Process Improvement Manager, Toyota Motor
Sales, USA. “SCI has been a longtime, trusted
partner of Toyota and Lexus – its team shares
our focus on delivering a top customer
experience.”
SCI’s web-based surveys deliver real time scores and performance
reporting so shops can get an immediate read on
the customer service experience they are
providing. Shops can see what
processes are working and where improvements
need to be made so they can dedicate the
appropriate resources and make changes in each
respective area.
“The customer experience is critical – each
customer needs to establish a high level of
trust with the shop, which is what drives
loyalty, referrals and, ultimately, a stronger
operation,” said Bob McDonald, president of SCI.
“By relying on survey data to make decisions,
shops can more effectively support customers now
and in the future. These surveys are yet another
way that we at SCI are helping shops better
understand their customers, processes and
results so they can meet their operational and
financial goals.”
For more information, please visit www.sciusa.com.
