Collision repairers report mixed messages on insurer influence in Aftermarket Business World survey

Aug. 7, 2015
More collision repairers report this year than last year that they do not feel any insurance company influence on their parts purchasing practices. However, 13 percent said they feel “major” pressure or “complete control” by the insurer.

More collision repairers report this year than last year that they do not feel any insurance company influence on their parts purchasing practices. However, 13 percent said they feel “major” pressure or “complete control” by the insurer.

According to the 2015 Collision Shop Study conducted by Aftermarket Business World magazine, 63 percent of respondents said they feel no insurer pressure when purchasing parts, compared to 58 percent who answered the same way in last year’s study. Those who reported they feel “some” pressure decreased from 22 percent in 2014 to 16 percent this year.

Repairers who said they feel “moderate” pressure remained steady at 9 percent in both studies. Those who said they feel “major” pressure increased form 7 percent to 9 percent, while those who felt the insurer had “complete control” was 4 percent in both studies.

Collision repairers said in this year’s study they prefer to purchase auto parts from auto parts retailers (35 percent), jobbers (19 percent), dealerships (19 percent) and warehouse distributors (16 percent).

When asked the primary reason they prefer a certain supplier, repairers said it was due to good relationships (28 percent), fast delivery (20 percent), parts availability (17 percent), price (14 percent) and specific product brands (11 percent). Click here to see the study results.

Methodology: The Collision Shop Study was fielded via email to readers of ABRN, a sister publication of Aftermarket Business World. The findings are intended to show general trends, not statistical certainties.

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About the Author

Bruce Adams

Bruce Adams is managing editor of Aftermarket Business World magazine and content manager for the distribution channel at UBM Advanstar. He has been an editor with UBM Advanstar Automotive Group since 2007 and formerly was managing editor of ABRN, the collision repair magazine. Bruce is a veteran journalist and communications professional who worked 10 years in corporate communications and publications at The Goodyear Tire & Rubber Company. He also worked as a senior editor at Babcox Publications and as a reporter and columnist for a daily newspaper in Northeast Ohio. He also is a former senior editor of Hotel & Motel Management Magazine. 

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