In this Quick Tip video from Society of Collision Repair Specialists, Michael Giarrizzo Jr. of DCR Systems and Barry Dorn of Dorn's Body & Paint discuss the right to choose a repair facility after an accident and the challenges that can arise when insurer recommendations or scripted messaging contradict the consumers' choice or the necessary repairs.

They explore how modern vehicle complexity has changed the repair process, why some repair procedures may be questioned by insurers, and the importance of communicating the standard of care established by the OEM.

The discussion also highlights the value of asking questions, requesting explanations for denied repair operations, and facilitating open communication among the consumer, repairer, and insurer to ensure informed decisions throughout the repair process.

These videos were filmed at the I-CAR Chicago Tech Center.