With this final installment, we explore the processes you need to capture needed repairs and procedures.

Are you contributing to the tech shortage? If your shop isn’t emphasizing learning, you might be.

Knowledge serves as armor against the strategies insurers might use to undermine fair compensation claims.

Before making investments, consider what your business is doing the most.

Pacific BMW’s body shop manager attracts staff with a road map for success.

Collision repair shop owners and operators and parts suppliers gain perspective on their respective business challenges.

OEM repair procedures not being followed, missing ADAS calibrations, and lack of quality control were common.