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  • January 2024

    • January 2024

    Courtesy of Kim Barks
    Bob Barks takes care of some paperwork in his office in this early, undated photo. Sharp-eyed readers will notice the microfiche reader behind him and to the right.
    Bob Barks celebrates 50 years of passionately serving customers
    Jan. 30, 2024
    Nick Hemphill Photography
    Hunnell found a neat historic building in downtown Hutchinson to convert to Hutch Auto Body.
    The decision to expand a shop or add another location can be complex
    Jan. 29, 2024
    Adobe Stock 303308212
    CSR
    With only seven seconds to form an initial impression, how your staff answers the phone is pivotal in shaping the customer's experience
    Jan. 26, 2024
    Adobe Stock 283237416
    Family at new-car dealership
    Instead of viewing new-car dealers as competition, why not see them as potential partners?
    Jan. 25, 2024
    Courtesy of Brandon Roy
    The roundtable meeting 'creates a safe place' to voice opinions, Roy says, and all decisions are made as a team.
    Brandon Roy didn’t just think outside the box with his teambuilding. He threw the box out altogether.
    Jan. 23, 2024

    More content from January 2024

    Photo 219335702 © Andrey Popov | Dreamstime.com
    Multiple monitors and spreadsheets
    Scheduling is not an impossible science if you apply these guardrails to keep your estimators and CSRs on track
    Jan. 22, 2024
    Dreamstime_85365978
    Shop fire
    Insuring your shop can be complicated. Learn how to start evaluating if you’re getting what you need from your insurance.
    Jan. 19, 2024
    Adobe Stock_473465961
    Woman manager with laptop
    Give your staff the freedom to spread their wings and implement all you've taught them
    Jan. 18, 2024
    Photo by Jay Sicht
    From left, Bud Center moderated a recent CIC discussion panel with Laura Lozano, Sam Ortega, Karina Badillo, Octavio Cavazos, Tiffany Silva, and Amber Alley.
    CIC panel discusses success of Collision Engineering Program internships
    Jan. 17, 2024
    File photo; courtesy of I-CAR
    Bumper blueprint
    Blueprinting is one component of lean that can help you create more value with less effort and resources
    Jan. 16, 2024