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  • January 2024
  • January 2024

    Courtesy of Kim Barks

    'Fix the Machine, and People Will Appreciate It'

    Jan. 30, 2024
    Bob Barks celebrates 50 years of passionately serving customers
    Nick Hemphill Photography

    Time to Grow

    Jan. 29, 2024
    The decision to expand a shop or add another location can be complex
    Adobe Stock 303308212

    Creating a Phone Process That Works

    Jan. 26, 2024
    With only seven seconds to form an initial impression, how your staff answers the phone is pivotal in shaping the customer's experience
    Adobe Stock 283237416
    Family at new-car dealership
    Shop Life

    Bryant: Coexisting with Market Juggernauts

    Jan. 25, 2024
    Instead of viewing new-car dealers as competition, why not see them as potential partners?
    Courtesy of Brandon Roy
    Shop Life

    Rethink Teambuilding

    Jan. 23, 2024
    Brandon Roy didn’t just think outside the box with his teambuilding. He threw the box out altogether.

    More content from January 2024

    Photo 219335702 © Andrey Popov | Dreamstime.com

    Schedule for Lean Production

    Jan. 22, 2024
    Scheduling is not an impossible science if you apply these guardrails to keep your estimators and CSRs on track

    Garagekeepers Insurance 101

    Jan. 19, 2024
    Insuring your shop can be complicated. Learn how to start evaluating if you’re getting what you need from your insurance.
    Adobe Stock_473465961
    Woman manager with laptop
    Shop Life

    Menefee: Handing Over the Reins

    Jan. 18, 2024
    Give your staff the freedom to spread their wings and implement all you've taught them
    Photo by Jay Sicht

    ‘Education Driven by Industry’

    Jan. 17, 2024
    CIC panel discusses success of Collision Engineering Program internships
    File photo; courtesy of I-CAR
    Shop Life

    Lobsiger: Building a Waste-Free Repair: Part 1

    Jan. 16, 2024
    Blueprinting is one component of lean that can help you create more value with less effort and resources