Tesla Releases New Body Shop Standards and Equipment Costs

Order Reprints

May 18, 2017—Tesla officially released new initiatives for improving its repair certification program through both a document entitled "Tesla Body Repair Program Operating Standards" and a Tooling Master List.

The documents stated there will be different levels of certifications for shops. There will now be “Satellite Cosmetic Repair" locations, which require significantly less training and less equipment.

The company also now has guidelines for feedback and review of the shops in order to maintain customer satisfaction and a nine-day full cycle average on repairs. Tesla body shops will be required to keep customers informed every three days.

These new standards have come out just two months after Tesla annlouned plans to add 300 approved body shops. At the time, the company also said it would "eliminate" underperforming body shops and would "have individuals on our team personally manage each car on behalf of our customers that are in third-party body shops."

To aid with improving repair times on Tesla vehicles, the company also made plans to move its OEM certification training online (as opposed to the formely required live training) and accounced plans to open its own body shops in late 2017.


Recommended Products

2018 Industry Survey: Leadership

2018 Industry Survey: Tech & Tools

2013 FenderBender KPI Survey: Complete Report

Related Articles

Tesla to Open Body Shops by End of Month

Tesla Body Shops Now Open

Tesla Updates Body Shop Program in Advance of Model 3

You must login or register in order to post a comment.