CARSTAR Establishes Cross-Border Insurance Claims Program

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Jan. 16, 2017—CARSTAR North America on Friday announced the opening of its CARSTAR Care Center, a call center for assigning claims to CARSTAR locations by becoming the main point of contact between the customer, U.S. CARSTAR collision shops and Canadian insurers.

“Each year, Canadians make more than 11.9 million trips to the United States, and unfortunately, sometimes they have fender benders or other vehicle issues while they are in the country,” said Michael Macaluso, president, CARSTAR North America. “We want to make it seamless for these drivers to get a high-quality repair on their vehicle through their Canadian insurance carrier.”

As the single point of contact, the CARSTAR Care Center streamlines the process of the claim, estimate, repair and payment. The Care Center is responsible for updating all parties on the status of the repair process and claim.   

The Care Center also helps with the transfer of warranty, obtains priority service for the insured and their vehicles, adds additional accountability in the repair stage of the system, eliminates potential blocks in the appraisal process and generally expedites the cross-border claims process.

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