Running a Shop Shop Customers Customer Service

California Casualty gives Customer Service Excellence Award to Gerber National Glass Services

Order Reprints

Aug. 8, 2011 – California Casualty Management Company, based in San Mateo, Calif., presented its 2010 Customer Service Excellence Award to Gerber National Glass Services.

“We are very excited to receive the award from California Casualty,” said Mark Flasch, general manager of Gerber National Glass Services. “Our ongoing objective for all of our customers is to provide them with service excellence at every opportunity. We are proud that our efforts have translated into the highest level of customer satisfaction for California Casualty policyholders.”

California Casualty Assistant Vice President Michael Lloyd said the Gerber National Glass Services Team provides excellence in customer service to company policyholders.

“We recognize that it is critical to acknowledge these efforts,” Lloyd said. “I was privileged to go to both of their Call Centers in Paducah, Ky. And Ft. Myers, Fla. recently to demonstrate how essential their daily work product is for California Casualty. We wanted to show Gerber’s associates how important their work is to our company and how much it is sincerely appreciated.”

For more information on California Casualty, visit calcas.com

Gerber National Glass Services is operated by the Boyd Group, the largest operator of collision repair centers in North America.

Recommended Products

2013 FenderBender KPI Survey: Complete Report

2015 FenderBender How I Work Survey: Complete Report

2014 FenderBender KPI Survey: Complete Report

Related Articles

California Shop Earns Fourth Consecutive Customer Service Award

SafePro Auto Glass Awarded Angie’s List Super Service Award

California Shop Earns Angie’s List Super Service Award

You must login or register in order to post a comment.