This Week in Business Strategies

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October 8, 2018—To better assist shop owners with their production management, marketing tactics and leadership styles, FenderBender has compiled a short list of essential business-building material from some of its favorite sources.

The Words and Phrases to Use- and to Avoid- When Talking to Customers  — Harvard Business Review

Studying the effectiveness of the words businesses use to talk to customers is tricky, but the rise of digital communications, social media, and big data is producing massive amounts of text that researchers can analyze and interpret using sophisticated new techniques.

How to Handle Being Ghosted By an Employee — Inc

While most people do give notice if they intend to leave, ghosting is becoming more common.  Small business owners and human resources professionals say it happens with staffers of any age and tenure, but is more likely among younger employees whose dependence on texts and chats can make them less experienced with tough conversations. 

Why You Need to Make Your Team Uncomfortable from Time to Time — Fast Company

Comfort breeds complacency. We stay engaged as we attempt to master something that interests us, but we start to disengage as soon as we gain control over tasks and our interest dissipates.

3 Steps to Recharge Yourself and Your Business —  Entrepreneur

Taking a step back gives you a tremendous amount of insight that not only re-energizes you to keep going, but can lead to crucial business decisions that transform and grow your business.


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