2010 Business Products / Services
Details Jingle This works with businesses, including collision repairers, across the U.S. and Canada to create custom jingles that resonate with customers and create a sense of familiarity—and attract business. Jingles are often an effective way to stand out from the competition. Visit the website for details.
Auto Rental Resource Center
Details Auto Rental Resource Center is a membership group that provides training and other services to independent car rental operators. One feature is access to fleet liability coverage and other insurance products. The group keeps members up to date on all changes within the car rental industry. Many members are shop owners who run rentals as a profitable sideline.
Call Center Services
Details This is a leading provider of CSI and Call Center Services to the automotive and auto physical damage industries. CSi Complete surveys customers and turns their insight into opportunities for service recovery, operational improvements and marketing. Call Center Services includes help desk, scheduling and first notice of loss (FNOL) calls.
Phone 800.343.0641 x 104
Commercial Vehicle Insurance
Lancer Insurance Co.
Details Lancer Insurance Co. helps collision repair shops establish rental car fleets. Lancer provides insurance coverage to protect those vehicles while they are loaned out to customers. Lancer offers a toll-free claims hotline, loss prevention tools and claims adjusters throughout the U.S.
Phone 800.782.8902 ext. 3027
Customer Research Inc.
Details This company has specialized in providing CSI services since 1967. CRI provides outbound/inbound research and marketing call center services, as well as multichannel marketing solutions. Collision, claims, salvage, glass and other segments of the industry take advantage of extensive information, detailed management tools and effective marketing.
Help I Crashed My Car
Summit Software Solutions
Details This is an integrated customer acquisition, service and retention platform. The Help I Crashed My Car platform integrates email, text messaging, social media, GPS and phone apps. This helps collision repairers capture more cars, deliver a unique customer service experience and improve the customer retention and loyalty of previous customers.
Details This software provides the power to easily manage all aspects of collision repair, from tracking sales and production to job costing, invoicing, repair notes, cycle times, employee efficiency, profit margins and claim processing. iAutoFocus provides an all-inclusive, cost effective software system for any size shop, and even the most demanding enterprise that requires customization.
Details This service is available to shop owners who do not have a website, or who need help to modify and upgrade their shop’s website. If a shop already has a website, it can add WebView for customers to check the repair status and see the vehicle images taken during the repair process. Visit the website for more details.
Details Collision repair experts make periodic unannounced visits to collision repair shops to examine, rate and document equipment, materials, information, procedures and repair practices. The purpose is to authenticate that location’s collision repair quality for the shop, the shop’s customers and the shop’s insurance partners.
Pre-Produced TV Advertisements
Details PreFab Ads was started specifically for the auto body repair industry and currently features 13 pre-made TV commercials for independent shops. The ads are designed to help shops break through the media clutter and build brand awareness. The ads are licensed on an exclusive-by-territory basis and can be customized.
Total Repair Platform
Details This is the industry’s first single desktop solution that combines estimating, shop management and DRP performance into one hosted solution. By bringing the critical functions of your business together in one simple application, CCC ONE can help improve shop performance, capture more business, reduce costs and deliver the ideal customer experience.
Details This is a convenient communication system to view the repair status of each job. WebView works with all management systems, allowing customers and insurance adjusters to check the progress and view images online instead of calling the shop. Real-time updates improve communication, save time and increase satisfaction.