After Angela Chmura stepped into a leadership role at Goff’s Collision Repair Centers, transforming the shop culture and positioning her MSO as an ideal business partner in her market was a task that took several years of planning. Here's how she established her vision and became a go-to body shop in the Wisconsin market.
In the 2017 FenderBender KPI Survey, there were shops that were DRP-heavy, DRP-light, and DRP-less—here’s how each up them stack up in terms of profitability.
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
Body shops need to understand their insurance partners want and need happy customers that get timely repairs done at a fair price. As insurances companies, they need to understand that most body shops want happy customers, and need to make a reasonable profit for doing a quality repair.
"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."
Does your company resemble what you set out to accomplish from the beginning? Are you the leader you wanted to become? Are your employees part of a realized vision? Here are lessons from three top shop operators who had an idea, a plan and the diligence to realize their visions.
The traditional business model isn’t always the best option. If you’re looking for ways to cut costs and improve your operations, brainstorm different approaches and find how to reinvent your business.
Many shops advocate for non-DRP programs, while others insist DRPs are essential to operations. There’s no one-size-fits-all approach to DRPs, but there are trends. The 2017 FenderBender KPI Survey evaluated just how much DRPs matter to overall net profit margins.
When working with people, it’s important to empathize with their situation and find ways to help them out. Doing this will improve your working relationships and impress customers.
Many insurance companies have begun to employ their very own customers as photographers. While driver-produced photographs could merely be a trend, it could also easily become the norm. That’s why it’s important to understand why it’s happening, where it’s happening, and how it could alter the estimating and negotiation process.
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