As technology continues to reshape vehicle make-up, the increasing costs of repairs signals a problematic future for collision repair: a rise in total losses. Bob Tschippert, senior vice president of Risk Theory, spoke with FenderBender to assess the driving factors of increased total losses and how the industry can expect to overcome it.

New live social media channel features allow shops to connect with customers in a more personal way.

The software provider looks to embrace technology in 2017.

Customers don’t seem to have major qualms with Direct Repair Programs, judging by FenderBender’s 2016 KPI Survey

Insurers nationwide have started implementing stricter agreements aimed at holding shops more accountable to performance metrics. 

Powerhouse automotive companies are not the only ones to watch for in the race for autonomy—universities like Carnegie Mellon are gaining momentum