Shop Customers

Featured

AdobeStock_445028983
Young driver
How shops can capture the attention of the younger generation
Oct. 27, 2023
AdobeStock
Customer service in the shop
Take a tailored approach to customer service and learn to work with all types.
Sept. 19, 2023
Scott Bolster
Scott Bolster
Good customer service makes potential customers turn into lifelong clients and want to tell everyone they know to do business with your shop.
July 7, 2023
Pexels Nao Triponez 792199
They say negative feedback travels far and wide, but how do you generate buzz of the positive variety among your community?
May 24, 2023
pexels-andrea-piacquadio-3760067
Clarity in communication helps avoid any misunderstandings.
Jan. 13, 2023

Latest from Shop Customers

car-keys-fb
Shops have more ways than ever to stay in touch with customers, but what do they need and want?
Oct. 6, 2022
alex-ware-iIn8IKBOva0-unsplash7771
Effectively communicate with customers to build trust and profitability.
Aug. 25, 2022
pexels-negative-space-97079
That final interaction should show off the hard work your team put into repairs.
July 28, 2022
FB_IdeaShop_0618
Today’s customers demand a higher level of customer satisfaction.
Jan. 20, 2022
FOB_Collision-Insight_0618
Longtime customers share why they stay loyal to their body shop.
Dec. 22, 2021
Generation-Gap-Main
Adopt an approach that addresses each generation segment to remain agile and profitable.
Nov. 1, 2021
ProColor_FB_Webinar_Digitals_09212
Watch ProColor Collision's latest webinar to learn how to personalize the customer experience at your shop and become more relationship focused.
Sept. 15, 2021
Subscribe to our Newsletters

Latest From Shop Customers

Joe Riscica's Auto Repairs
For any business owner in any industry, it should always be about the customer. For repair shops, understanding how to get and keep a customer is one of the primary lessons they...
July 27, 2021

FB_IdeaShop_0821_cropped
With safety as a top customer priority, billing for ADAS calibration is often well received.
July 9, 2021

Picture2
A 2021 survey has revealed that 31 percent of U.S. drivers have put off getting necessary car repairs due to anxiety and distrust around technicians. What can auto-service professionals...
June 7, 2021
Svaasand_James_1-1
To better serve the industry and handle ADAS and new tech, industry partnerships and certifications are key.
June 1, 2021

The invoice, with the cost of paper and ink, is already a current expense for your shop. So why not make it work for your shop?
May 3, 2021
Your estimates aren’t that good. And it’s not your fault. The estimate is one of the most important documents used in the collision repair industry, yet it hasn’t evolved much...
April 1, 2021

Photo 68411224 © Rawpixelimages | Dreamstime.com
Dreamstime Xxl 68411224
Interacting with customers through social media channels means making an instant, continued connection with them. You as a business owner are meeting them where they’re at and...
April 1, 2021

FB_Strat2_0321
Meeting customers where they’re at makes it more likely that they’ll come back.
Feb. 19, 2021
FB_IdeaShop_0321
Customers walk into your shop for a reason—here’s how to make sure they leave with an appointment.
Feb. 15, 2021

ID 169198071 © Raquelsfranca | Dreamstime.com
Dreamstime Xxl 169198071 Copy
Going digital with your shop is one way to build a level of greater trust with your customers. There are many options in the digital process that will make it easier for your ...
Jan. 21, 2021