Henry Yach III, body shop owner, describes how he learned to create a shop culture of caring, and how to listen to employees while remaining in the professional environment.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
Where do you get the information that will improve your leadership, and in effect improve your shop? Here are three ways to get it done, writes Steve Morris.
A shop owner in North Carolina saw a need to gain more online customer traffic and spread the word of his business. Here’s how he competed with a digital marketing campaign.
Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.
Getting hired is a very important transition, writes Kevin Rains, and it deserves to be marked with a ritual that is both meaningful and memorable. And if you're onboarding correctly, new team members will be imprinted with your shop's culture and become long-term employees.
While being an executive leader removes you from employees, it’s important to stay in tune with what’s retaining confidence in your leadership. Here's some advice from Tim Adelmann, executive vice president at ABRA, on how to do that.
Several notable leadership experts involved in the industry map out a program that, from beginning to end, provides a blueprint for anyone looking to become a more effective leader.
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