David Williams volunteer experience and passion for caring helped him turn unexpected changes into a profit—here’s how.

Take a virtual tour of Hopkins Auto Body, which is segmented for top-notch efficiency.

Change is inevitable, but how you react to it is up to you.

As part of FenderBender's 20th anniversary celebration sponsored by PPG, we take a look back at the collision repair industry through the eyes of some of its largest influencers. Tim Adelmann started his career as a partner with ABRA Auto Body & Glass in 1984 and has been with the company through several decades of growth and development.

Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews

Being cautious and investing slowly in new electric and aluminum certifications can result in a higher annual revenue over the long term.

Revealing questions to determine your most engaged employees.

The key to assembling the perfect team.

How to inspire a team toward greatness.

Reducing waste can lead to less time spent waiting for outside help and overall, improve the team culture.

Mike Kapis offers his advice on ways to better lead a team and keep customers happy with effective communication.

Gary and Jen Fisher’s backgrounds in printing improved their processes and helped strengthen their customer relationships— here’s how.  

After improving the communication and layout of his shop, the owner of Golden West Collision slashed his cycle time by three days in a little over a year.

Strengthen your shop by learning and growing with your team.

Michael Giarrizzo gives his tips on ways to best train your employees, despite their skillsets in the industry.