Mitchell honored collision repair facilities from throughout the U.S. and Canada with the 10th annual AutocheX Premier Achiever Awards, hosted "virtually" for the first time on the Premier Achiever Award website.Like this article? Sign up to receive our weekly news blasts here.
The Premier Achiever Awards recognize top- performing auto body repair shops throughout the U.S. and Canada, celebrating exceptional customer service and satisfaction achievements. The class of 2011 Premier Achievers includes top-performing collision repair facilities of all sizes across the U.S and Canada. In an industry of nearly 50,000 North American shops, these winning shops qualified among the 400 exclusive Premier Achiever Award recipients (due to Mitchell's client privacy policies, only shops that granted permission are listed). Click here to view the winner's list.
One of the 2011 winners is Little Valley Restoration and Collision of Ladysmith, British Columbia, Canada - a five time Premier Achiever winner. Owners John & Jacky Neil have been in business 32 years and run the shop with two of their children. John Neil says their success is based on their focus on the customer and delivering high quality: "Winning the Premier Achiever Award is a great achievement and reinforces the qualities and values that I've always instilled in both my children and my employees: treat others the way you'd like to be treated. If you do that, it makes everything so simple. My employees are simply in the habit of doing things the right way - it's our standard operating procedure. Loyal customers are the result. We're really proud to have won the Premier Achiever Award for the 5th year as it validates our dedication to always putting the customer first." Since the award program was launched in 2002, AutocheX has presented over 3,000 Premier Achiever Awards to industry-leading collision repair facilities. The award is based on customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance- sponsored repair program. This year, participating insurance programs included seven of the top 25 carriers in North America. "Mitchell congratulates all the 2011 Premier Achiever Award winners for achieving an impressive level of customer service and satisfaction. We look forward to continuing to work with them - and all our auto body shop clients - to improve and simplify all aspects of their business performance," said Jim O'Leary, Vice President of Mitchell Repair Solutions. For over 23 years, AutocheX has been a leading provider of customer satisfaction metrics to the collision repair industry. The Mitchell RepairCenter™ Customer Experience Management (CEM) tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction measurement, reporting, analysis and benchmarking.
Please visit www.repaircenter/mitchell.com to learn more about RepairCenter and Mitchell's other solutions for collision repair facilities.
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