On The Mark: The Jetta

A customer brought in his daughter's 136,000 mile Volkswagen (VW) Jetta and told us of several problems. The car intermittently would not start, and the air conditioning (A/C) was inoperative.

After numerous starting attempts, we were never able to duplicate the starting problem. We did find the ignition switch sticking at times, so it was given the WD-40 vaccine. The A/C clutch was cycling rapidly, so the refrigerant was identified and evacuated. Because we found the Jetta had lost 9 ounces of refrigerant, we recharged and dyed the system. As is so common with today's A/C work, no leak was found.

With the system fully recharged, we discovered that the cooling fans did not appear to be working correctly. Correction: not working correctly as "normal operation" would indicate. As typical with Volkswagens, our service database was very sparse on diagnostic information. There was no description of the vehicle's cooling fan strategy for engine temperature or A/C operation. The customer was warned of the overheating and A/C problem possibilities, and we recommend that he take the vehicle to a VW dealer to further diagnose and correct that system.

A week later, the Jetta returned on the back of a tow truck. The car was still giving the customer "no-start" trouble. Fortunately, the car was now hung up in "no-start" mode. After testing for power in various areas, we found that the ignition switch was the cause. During the ignition switch replacement, the air bag clock spring fell apart. After a new clock spring and ignition switch, the customer was back on the road.

Exactly one month later, the VW was back again - riding the wrecker. Now the customer was upset. The VW had overheated on the highway. The customer found that one of the fan blades had broken off. For those of you that don't know about the wonderful Jetta cooling fan design, this car uses one cooling fan motor to turn two fan blades. The driver's side fan blade is attached to the motor. The passengers' side blade is turned by the driver's side via a skinny fan belt. Guess how you get the fan shroud out? Evacuate the A/C system again so you can remove the A/C line running above the fans.

After a new fan motor, and belt, the Jetta was running again, although not for long. The cooling system level kept dropping, but there were no visible leaks. The engine was now difficult to restart hot. A pull of the spark plugs yielded the rest of the story: coolant in the cylinders. The customer was notified and came down to take a look.

Ever have a customer play "Pin the Tail on the Donkey" with you? Well, this customer tried, but we refused to wear the blindfold. He didn't get very far trying to pin the overheating problem on us. But we type very long repair invoices here. Let's just say there was a paragraph or two about the faulty cooling fans.

The customer authorized the head gasket repairs, but was fearful about going to the dealer for the cooling fan diagnosis. A final look by yours truly yielded some interesting information: Although our VW service information was useless for any system strategy, it did show the location of the cooling fan control module. In addition, the customer mentioned that recently the cooling fans had been on all the time, even on a cold start. After wiggling several connectors, I lucked out and found one that turned the fan on and off when moved. It was the rear connector of the cooling fan module.

I was in for a surprise when I disconnected it. Coolant ran out of the connector and out the bottom of the fan module. Well, I know one general thing about cooling fan operation. There definitely should not be any liquids in the control module. Now, how would coolant get into the fan module? I was wondering if the mounting location of the module had any bearing on this; after all, it's mounted right under the cooling bottle. What a great design; it sure guarantees future sales of cooling fan modules.

A call to a friend of mine at the VW dealer revealed this to be a common occurrence. When I asked why European engineering would allow placement of an electronic module under the overflow bottle, my friend had a comical reply: "European cars don't overheat." Now that's a funny one! Needless to say, replacing the module resolved the Jetta's fan troubles. I even added some duct tape to protect the new module when the car overheats again. Now the fan had two speeds that came on with hot engine temperature and with A/C operation.

I've seen my share of VW issues in my 20 or so years of auto service. The Jetta window regulator design is really extraordinary. We must have already replaced 50 of those. Now I hear that VW is finally going to send a mailing to owners for that problem. I'll never forget the first Jetta window that fell in on me a few years ago. I was driving a 2000 Jetta VR6 home for the night. When I first got in the car, I put my arm on the center armrest. Suddenly there was a "ping" as the armrest door button and spring took off in the car.

The next morning when I got in the car and started the engine, I could hear the pounding of the main engine bearings at start up. Then, when powering down the driver's side window, I heard the window motor run but the window didn't open. After a brief moment, the window crashed down into the door.

My last experience was a teenager that purchased a VW Golf from us. When the kid's father came to pick up the car for him, he told me that his son was going to college and was studying to be an engineer. I remember wanting to say, "He's going to need to be an engineer to work on this thing."

I just don't know what it is about servicing VWs. They sure can be "hair-pullers." I know several local service shops that will no longer service them anymore. Even one of our auto wholesalers refuses to take them as trade-ins now.

I will admit though, the Jettas sure do ride nice and tight and the VR6 really does have a lot of power. They are fun to drive, just a little tricky to work on.