Erie
Insurance, an
I-CAR Gold
Class Professionals® business, has equipped its
staff of Auto Physical Damage Appraisers with the
latest training available in the industry,
providing them with the knowledge and skills
needed to help increase CSI scores, improve
operational efficiencies, and minimize repair
mistakes.
I-CAR, the Inter-Industry Conference on Auto
Collision Repair, has announced today that Erie
Insurance is now one of only five insurance
organizations to have achieved the industry-
recognized I-CAR Gold Class Professionals®
designation as a corporation. Insurance businesses
can earn the Gold Class designation at a corporate
level, as Erie has, or at a business
location.
John Van Alstyne, I-CAR CEO & President stated,
“By achieving the Gold Class designation, Erie
Insurance has shown a dedication to both customers
and employees by investing in training that will
provide valuable services. Through Erie’s
commitment to I-CAR training, Erie Auto Physical
Damage Appraisers now possess role-based knowledge
that can improve estimating accuracy and help
reduce cycle time, both of which lead to increased
customer satisfaction.” Van Alstyne further added,
“With the rapid rate of change in vehicle
technology, continuous role-relevant training is
essential. It is another key driver to customer
satisfaction, and, ultimately business
success.”
Jim Brown, Erie VP and Manager, Material Damage
Department, said, “Erie Insurance is committed to
delivering top notch service to our customers and
is focused on providing our staff with the
training and resources needed in today’s collision
repair industry. By providing our customers with
accurate estimates, we can improve claims
accuracy, which will allow us to continue
providing our policy holders that have been in
automobile accidents with the best repair plan
possible.”
Businesses that have earned the I-CAR Gold Class
Professionals® business designation are required
to achieve high
levels of training as well as maintain ongoing
annual training.
“I-CAR is pleased to designate Erie Insurance as a
Gold Class business and provide the staff at Erie
with a training path that will improve their
overall operational efficiencies,” explained Joyce
Kasmer, I-CAR Director of Business
Development.
For more information visit www.i-car.com.
