HARTFORD, Ct. — Auto repair shops in Connecticut have been asked by Insurance Commissioner Thomas R. Sullivan to display posters that inform consumers of their rights regarding auto repairs and arbitration. In a letter to auto repair dealers and other repair shops, the commissioner requested their assistance in displaying the posters in their facility in an effort to inform the public of their options when facing an auto repair decision. “Consumers have the right to take their car to any repair shop they choose,” Commissioner Sullivan says, “and this outreach effort helps to ensure consumers are aware of those rights.” Two posters (24” X 19”) were included in a mass mailing to approximately 4,000 facilities including general repairers, limited repairers, used and new car dealers with auto repair facilities, and insurance company drive-through claim shops. One poster tells consumers that they have the right to have their vehicle repaired at a facility of their choice and if they feel their rights are being denied to contact the Connecticut Insurance Department. The second poster informs consumers that when a dispute exists between a repair facility and their insurance company regarding the price to fix a vehicle, assistance is available through the Connecticut Insurance Department or an independent arbitration program.Both posters provide toll-free phone numbers to the Connecticut Insurance Department’s Consumer Affairs Division. “The vast majority of auto repairs are handled to the mutual satisfaction of all parties involved,” says Commissioner Sullivan, “but in those instances when problems do arise, the Connecticut Insurance Department is here to help.” For more information on the Connecticut Insurance Department visit www.ct.gov/cid. | 
