With hybrid vehicles moving into the out-of-warranty stage, independent
service dealers have a unique opportunity to capture this new segment of the market. Are you prepared to go after this business?
Craig Van Batenburg has owned Van Batenburg's Garage Inc., Worcester, Mass., for more than 23 years. He is an ASE Certified Master Technician with L1 certification and is an Accredited Automotive Manager (AAM). He also owns the Automotive Career Development Center, works with the state and federal government agencies on air quality issues, is on the faculty of the Automotive Management Institute (AMI) and is an Aspire-trained technical instructor. He is a former president and the founder of ASA-Massachusetts (now known as AASP) and just completed a term as vice president for the New England Service Station and Automotive Repair Association (NESSARA). He also drives a hybrid car.
