Barrett Stamps, featured in this month’s KPI package, believes a high CSI score is the most crucial statistic to track for his shop, Auburn Collision 1. In the 2017 FenderBender Tech+Tools survey, respondents were split 50-50 on whether they invested in CSI-tracking software, but the there was a key difference between the groups: 71 percent of those who invested in CSI sport an annual revenue above $1 million, while just 33 percent of those who didn’t hit that kind of profitability. That even split provides some insight into what shops focused on improving CSI are more likely to invest in.
