CARSTAR Auto Body Repair Experts has developed a proprietary store management system that integrates its technology solutions with the Mitchell RepairCenter Shop Workspace to deliver technology tools to its store owners.
Like this article? Sign up to receive our weekly news blasts here.The system is the culmination of significant technical investments to realize the vision of a tightly integrated system that will significantly improve CARSTAR store performance, the company said. It enables the capture, processing and delivery of key data elements and metrics to help stores better manage their key performance indicators.
Benefits include:
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Single application eliminates dual entry in separate systems.
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Data is captured automatically through integration with RepairCenter, thus eliminating duplicate, manual entry of store data.
- Data maintained in the corporate data warehouse drives defensible key performance metrics. The CARSTAR Solution enables rapid and accurate reporting of operational metrics through its Business Intelligence/Analytics system.
The system also will provide the information required to forge strategic industry partnerships, CARSTAR said. Reporting to support both insurance relationships and purchasing will benefit user shops.
"The information gathered by using the CARSTAR Solution Software and the reports available are invaluable to our store and to the entire CARSTAR network in helping analyze our numbers and in selling to our local and national markets," said Jan Combs, of Auto Body Specialists CARSTAR in Billings, Montana. "One of the best features that our customers and insurance contacts get real excited about is the 'Web Status' area of the program. This allows us to update the customer or insurance contact on the status of the repairs as they are completed, by an automatic email."
"Mitchell is delighted to deepen our long-standing relationship with CARSTAR and to help CARSTAR build a great workspace based on Mitchell RepairCenter and CARSTAR's unique store management solution. As the solution is rolled out to the stores, it's very rewarding to partner with them to deliver a cutting- edge business management system to help them meet their strategic business objectives," said Jim O'Leary, Mitchell's Vice President of Repair Solutions.
To date, more than 80 stores have implemented the new system, with more than 65 in the queue for final implementation and training. CARSTAR expects to have the the system operational in all U.S. stores by the end of the year.
"We are always looking at the tools, resources and support we can provide our independent store owners to help them build and manage their businesses," said David Byers, CEO of CARSTAR Auto Body Repair Experts. "The CARSTAR Solution is a great example of collaborative development with our partner Mitchell and select store owners to create a powerful technology platform that will benefit the entire organization."
CARSTAR franchisees are located in 31 states and 10 Canadian provinces. For more information about franchise opportunities with CARSTAR Auto Body Repair Experts, visit http://carstarinvestment. com/ or call 1-800-999-1949.
For more information about Mitchell, visit www.mitchell.com.
