ETI Honors Chrysler, Toyota for Supporting Collision Repair Market

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July 12, 2017—The Equipment and Tool Institute (ETI) presented its first-ever Automaker (OE) Awards.

The awards were created to achieve four goals, namely to: inform automakers what the perception of them is by the industry relative to OEs as partners; educate the ETI member's and the industry on perceptions of the OEs by the industry; recognize those OEs that clearly have better engagement with the tool, information and equipment providers that comprise the ETI membership; and provide all OEs with a “balance sheet” each can use to better measure their industry perception and participation.

“ETI considers itself as the liaison between the companies that build service equipment, tools and service information and the vehicle manufacturers,” noted Ben Johnson, the director of product management for Mitchell Repair Information Company and host of the OE Awards session. “It allows us to facilitate a dialogue that provides us with insights into what those new vehicles are going to be and can ensure we are delivering the right products.”

The methodology used to determine the awards began with an 11-point OEM Support Survey, which was sent to all ETI delegates. Each of the questions referenced unique criteria, and were pre-assigned to one of four awards. The ETI delegates were asked to rank the OEs, based on the criteria in each query. The delegates’ scored responses were then tabulated to determine rankings by criteria, and when grouped, overall award winners.

“The 11 survey questions containing the criteria were chosen with the three specific awards and one overall award in mind,” Johnson shared. “The complete rankings for each criteria were shared earlier with automakers, and the ETI wanted to share the full results."

Johnson then announced the inaugural winners of four awards:

  • Toyota Motor Sales was chosen as “The OE Most Supportive of Scan Tool Companies.” Delegates appreciated Toyota for providing scan tool companies with good data at reasonable prices.
  • Fiat Chrysler Automobiles was recognized as “The OE Most Supportive of Service Information Companies.” The voting delegates viewed Fiat Chrysler as best at providing service information companies with easy-to-consume content at reasonable prices.
  • Toyota Motor Sales was ranked by delegates as “The OE Most Supportive of ETI Events.” This award recognized the value of information shared with attendees at ETI events, participation in scheduled private one-on-one meetings, being responsive to ETI member questions and more.
  • Toyota Motor Sales also received ETI’s first ever “Annual Industry Recognition Award.” This award recognizes the automaker ranked highest overall by ETI member companies, as aggregated from all criteria rankings.

“All of us at Toyota really appreciate the recognition from ETI members and the awards we received,” stated David Stovall, manager of diagnostics and telematics at Toyota Motor Sales. “Ultimately, the support we provide as an automaker, wherever customers choose to get their vehicles serviced, matters. It’s what keeps them coming back.”


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