Join FenderBender columnist and veteran shop owner Kevin Rains, who recently hired a COO that he says will allow him to take his business to the next level, to learn about how to recruit, hire and onboard this key hire.
You likely still remember what it was like just running one single store. You were there every day, day in and day out. You knew every inch of the building, every employee, every operation. You set the culture, the processes, the SOPs, the behaviors.
The issue? As you grow, your influence diminishes. Processes aren’t being followed, there’s high variation between locations, and there’s not a chain of command influencing each employee’s actions—even with great managers.
Luckily, there’s a position so simple, yet critical, that, if effectively utilized, can solve those problems: an operations manager or COO.
Join FenderBender columnist and veteran shop owner Kevin Rains, who recently hired a COO that he says will allow him to take his business to the next level, to learn about how to recruit, hire and onboard this key hire.
KEVIN RAINS, is a FenderBender columnist and a veteran shop owner who also works as an industry consultant focused on helping collision businesses develop and improve their marketing efforts. His simple, effective marketing measures have allowed him to grow his own businesses—the Rains CARSTAR Group.
ANNA ZECK is the editorial director at 10 Missions Media, overseeing the company's three national business-building publications—Ratchet+Wrench, FenderBender, and NOLN.
Are you concerned about the ROI on ADAS calibration? Discover how advancements in ADAS technology are reshaping vehicle safety and automation. Join us to explore the latest trends...
Join Bob Gates from OEC and his 30+ years of appraisal and compliance review experience as he discusses the new EstimateIQ solution designed to provide MSOs with: Enhanced intelligence...
Whether you’re a collision repair business or you’ve been around for decades, marketing can often feel like the never-ending list of tasks you don’t want to do (or don’t know...
