A Michigan shop launched a scavenger hunt for customers as a new marketing tactic. Here's how the shop owners put the competition together (with minimal effort) and made it go viral.

Louie Sharp, owner of Sharp Auto Body, describes how the little things matter when it comes to offering a loaner vehicle service.

Fredda Wasserman, special projects director for OUR HOUSE Grief Support Center, shares tips to coach your employees through the loss of a team member.

With the introduction of a new paint curing system, the Phoenix, FenderBender decided to sit down with other companies to get updates on their robotic paint drying systems. Here are some unique features of the REVO Infrared Accelerated Curing System line offered by GFS.

Shannon Sunday, co-owner for Don's Body Shop in Olathe, Kan., reads motivational business books and articles each week. Here are two books in particular that impacted her business philosophy.

Brad Zara, owner of Zara's Collision Center in Springfield, Ill., shares his tips to reduce supplement rates.

Jason Bartanen, I-CAR's director of industry technical relations, shares what shop owners need to know to be ready for an auto industry that is lightweighting vehicles.

Toby Chess and Kye Yeung discussed the good and the bad in relation to plastic repair at the most recent CIC. Here's a brief breakdown on the pros and cons of plastic repairs.

Two experts from Sherwin-Williams detail two simple fixes that will greatly help improve efficiency in a collision repair facility.

Here’s a look at two books that are inspiring leaders in the automotive industry.

Upping your shop’s social media game doesn’t need to be overwhelming. Follow these five simple steps to instantly improve your online presence.

Fine-tuning front-end processes can mean less hustle and bustle for the customers and more money towards expanding the business.

Steve Trapp from Axalta shares eight quick tips for improving paint and materials usage. 

Cindy Kostelac, national strategic employer account manager for UTI, shares four simple steps that will immediately make your job advertisement stand out from the crowd. 

Having such a narrow focus on specific automakers affords Kye Yeung's highly profitable shop many luxuries—including the following.

A bad hire cost Elizabeth Mayoral thousands of dollars and a number of relationships. Since then, Mayoral has been focused on hiring the right person from the start.