At John Mugavin's Auto Body, long-time customers keep coming back. And, it all stems from a shop that revolves around honesty, fairness and quality of work.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
It took Steve Morrow over eight years before he realized he needed to create a new shop position. Morrow details briefly how to add a new job in the shop.
With the auto industry set to undergo a sizeable shift to more innovative technology, blockchain figures to truly disrupt the industry, according to one technology website.
LiDAR technology on self-driving vehicles requires a certain amount of light reflected back to their sensors in order to detect surrounding objects. And your paint department can compromise that light. Here’s how LiDAR technology and paint interact on autonomous vehicles.
Kurt Zimmer, owner and manager for Kurt's Autobody Repair Shop in Bloomington, Ill., outlines how to strategically market in the community, even when it might be a case-by-case basis.
Two controversial parts bills in Rhode Island were recently passed into law. here's an inside look at how the bill moved through the Rhode Island legislature.
Aaron Schulenburg, executive director for the Society of Collision Repair Specialists, shares some facts in the OEM vs. aftermarket part debate that you can use when speaking with customers or negotiating with insurance companies.
You've implemented a social media strategy—but is it effective? MDG Advertising did some research to find out, and produced an infographic that details the findings
A Michigan shop launched a scavenger hunt for customers as a new marketing tactic. Here's how the shop owners put the competition together (with minimal effort) and made it go viral.
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