The CollisionCast Network from FenderBender offers five tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.


FenderBender's 2019 webinar series will feature the industry's foremost experts delving into collision repair's hottest topics


Disrupt: Expanding Customer Service Roles

Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

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Vision: How Body Language Affects Your Customers

In this episode of CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of the Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.  

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Disrupt: Looking Outside the Shop

In this episode of Disrupt, Cynthia Varnell, 2018 FenderBender Awards winner, reveals how her employee initiatives that look outside of the shop, Gustafson Brothers Inc., empowers her coworkers within.

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Adapt: The Full Picture of a Claim

Nina Smith, Mitchell's executive vice president and general manager of casualty solutions, explains how integration, technology, and data provide the insights required to give adjusters a full picture of insurance claims.
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