Multimedia

Vision: Effectively Researching Job Applicants

October 9, 2019

Human resources expert Daren Fristoe provides tips for how body shop owners can research today's job applicants to unearth key, insightful details.

How I Did It: Learning From Adversity

October 3, 2019

No Comments

Accomplished shop owner and columnist Kevin Rains recently spoke with FenderBender editorial director Anna Zeck about the lessons that shop operators can take away from occasional business struggles.

MSO Podcast: Starting a New Venture

September 24, 2019

No Comments

DJ Mitchell and Dave Mitchell, co-owners of MITCHCO Collision Repair, share the inspiration behind their new MSO and how to start a successful MSO in today's market.

Vision: Fulfilling Your Leadership Goals

September 18, 2019

No Comments

Ryan Hillenbrand, owner of Urb's Garage and Collision Center in Burlington, Ky., describes how he focused on lean practices and keeping structured processes to increase the shop's annual revenue.

FenderBender Interview: Ryan Cropper

September 17, 2019

Kelly Beaton

No Comments

In this episode of the FenderBender Interview Series, Ryan Cropper, the owner of Able Body Shop in Anchorage, Alaska, provides insight about how shop owners can know when it's an ideal time for them to expand their business.

Adapt: Creating an Inviting Shop Environment

September 12, 2019

No Comments

The owner of Complete Car & RV Repair shares how she has incorporated education and a focus on customer service in her facility.

Disrupt: Creating Shop Floor Efficiency

September 9, 2019

Kelly Beaton

No Comments

Rodd Hallett, the director of operations for Herbers Autobody and Repair in Edmonton, Alberta, explains how his employer has developed a reputation for being extremely efficient with repair work.

How I Did It: Spurring Business Growth

September 1, 2019

Kelly Beaton

No Comments

Stan Medina, the owner of Certified Collision Works in Corpus Christi, Texas, and a veteran of 25 years in the collision repair industry, offers his tips for taking your business to the next level.

MSO Podcast: Fostering Healthy Competition

August 30, 2019

No Comments

DJ Mitchell, regional director of Joe Hudson's Collision Centers and the co-owner of MITCHCO Collision Repair, shares how an MSO leader can inspire employees to push each other.

Disrupt: Overhauling a Shop Effectively

August 23, 2019

No Comments

Bryan Bass, a body shop manager for Main Auto Body in Oregon, shares how his shop's production changed locations, increased in size and did not lose significant profit.

FenderBender Interview: DJ Mitchell

August 21, 2019

Anna Zeck

No Comments

DJ Mitchell, the regional director of Joe Hudson's Collision Centers, explains easy ways that any shop can increase its curb appeal these days.

WEBINAR: Maximum Throughput

August 20, 2019

Anna Zeck

No Comments

Aaron Marshall, widely recognized as an authority on implementing lean processes at body shops, recently joined FenderBender editorial director Anna Zeck for a webinar focused on offering tips for efficient shop floor workflow.

Adapt: Attending CIC for the First Time

August 14, 2019

No Comments

Chris Sterwerf, chief operations officer for Fairfield Auto & Truck Service, shares his thoughts on his first Collision Industry Conference meeting and the benefits to attending larger industry meetings.

How I Did It: Using Lean Processes Effectively

August 6, 2019

Kelly Beaton

No Comments

Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time.

Vision: What to Know When Selling Shop Property

August 1, 2019

Kelly Beaton

No Comments

In this episode of the CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property.

MSO Podcast: Flip the Script on Reviews

July 25, 2019

No Comments

DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative review into a positive situation and how to win the customer back.

How I Did It: Creating Time for Both Family and Work

July 24, 2019

Kelly Beaton

No Comments

In this episode of the CollisionCast, Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.

Adapt: Building a Positive Shop Culture

July 18, 2019

Kelly Beaton

No Comments

In this edition of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training.

FenderBender Interview: Bill Sefcek

July 17, 2019

Kelly Beaton

No Comments

FenderBender caught up with longtime collision repair industry consultant Bill Sefcek, the president of Stan Mitchell Enterprises, regarding the value of shops attaining OEM certifications. Sefcek feels the certifications can help shops build rock-solid reputations.

Vision: Leveraging Front-Line Employees for Customer Service

July 12, 2019

No Comments

In this episode of CollisionCast, a professional customer service expert shares how body shops can use their front office staff to add new and creative business ideas intended to boost customer satisfaction.

Disrupt: Surviving Without DRPs

July 5, 2019

Kelly Beaton

No Comments

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships.

MSO Podcast: Social Media's Influence on the Industry

June 28, 2019

No Comments

DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses why it's important for body shops to be present on social media and how to use that to their advantage.

Adapt: Handling an Increase in Repair Work

June 24, 2019

Kelly Beaton

No Comments

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.

Vision: Marketing a New Shop Location

June 21, 2019

No Comments

In this episode of CollisionCast, Steph Terry of Morrow Collision Center in Lincoln, Neb., shares the key steps she has taken to market the business' new location.

FenderBender Interview Series: Mark Probst, Part 2

June 19, 2019

Anna Zeck

No Comments

For this episode of the FenderBender Interview series, the magazine staff unearthed additional footage from Probst Auto Body, Inc. owner Mark Probst, in which he talks about how to raise your labor rate, improve your shop's reputation, and more.

Multimedia
Subscribe

Topics

Videos

Podcasts

Webinars

Photo Galleries

ARTICLES

Vision: Effectively Researching Job Applicants

How I Did It: Learning From Adversity

MSO Podcast: Starting a New Venture

Vision: Fulfilling Your Leadership Goals

FenderBender Interview: Ryan Cropper

Adapt: Creating an Inviting Shop Environment

Disrupt: Creating Shop Floor Efficiency

How I Did It: Spurring Business Growth

MSO Podcast: Fostering Healthy Competition

Disrupt: Overhauling a Shop Effectively

FenderBender Interview: DJ Mitchell

WEBINAR: Maximum Throughput

Adapt: Attending CIC for the First Time

How I Did It: Using Lean Processes Effectively

Vision: What to Know When Selling Shop Property

MSO Podcast: Flip the Script on Reviews

How I Did It: Creating Time for Both Family and Work

Adapt: Building a Positive Shop Culture

FenderBender Interview: Bill Sefcek

Vision: Leveraging Front-Line Employees for Customer Service

Disrupt: Surviving Without DRPs

MSO Podcast: Social Media's Influence on the Industry

Adapt: Handling an Increase in Repair Work

Vision: Marketing a New Shop Location

FenderBender Interview Series: Mark Probst, Part 2

PREMIUM CONTENT FOR SUBSCRIBERS ONLY

Multimedia Subscribe

Topics

ARTICLES

Multimedia
Subscribe