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Adapt: Attending CIC for the First Time

August 14, 2019

Chris Sterwerf, chief operations officer for Fairfield Auto & Truck Service, shares his thoughts on his first Collision Industry Conference meeting and the benefits to attending larger industry meetings.

How I Did It: Using Lean Processes Effectively

August 6, 2019

Kelly Beaton

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Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time.

Vision: What to Know When Selling Shop Property

August 1, 2019

Kelly Beaton

No Comments

In this episode of the CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property.

MSO Podcast: Flip the Script on Reviews

July 25, 2019

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DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative review into a positive situation and how to win the customer back.

How I Did It: Creating Time for Both Family and Work

July 24, 2019

Kelly Beaton

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In this episode of the CollisionCast, Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.

Adapt: Building a Positive Shop Culture

July 18, 2019

Kelly Beaton

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In this edition of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training.

FenderBender Interview: Bill Sefcek

July 17, 2019

Kelly Beaton

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FenderBender caught up with longtime collision repair industry consultant Bill Sefcek, the president of Stan Mitchell Enterprises, regarding the value of shops attaining OEM certifications. Sefcek feels the certifications can help shops build rock-solid reputations.

Vision: Leveraging Front-Line Employees for Customer Service

July 12, 2019

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In this episode of CollisionCast, a professional customer service expert shares how body shops can use their front office staff to add new and creative business ideas intended to boost customer satisfaction.

Disrupt: Surviving Without DRPs

July 5, 2019

Kelly Beaton

No Comments

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships.

MSO Podcast: Social Media's Influence on the Industry

June 28, 2019

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DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses why it's important for body shops to be present on social media and how to use that to their advantage.

Adapt: Handling an Increase in Repair Work

June 24, 2019

Kelly Beaton

No Comments

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.

Vision: Marketing a New Shop Location

June 21, 2019

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In this episode of CollisionCast, Steph Terry of Morrow Collision Center in Lincoln, Neb., shares the key steps she has taken to market the business' new location.

FenderBender Interview Series: Mark Probst, Part 2

June 19, 2019

Anna Zeck

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For this episode of the FenderBender Interview series, the magazine staff unearthed additional footage from Probst Auto Body, Inc. owner Mark Probst, in which he talks about how to raise your labor rate, improve your shop's reputation, and more.

How I Did It: Tips for Public Speaking

June 11, 2019

Kelly Beaton

No Comments

Renowned public speaker Kevin Brown, who gave the keynote address at the 2019 Fix Auto National Conference, offers advice for standing in front of an audience and speaking with confidence.

Adapt: Marketing OEM Certifications to Clients

June 7, 2019

Kelly Beaton

No Comments

Jim Housh, the director of operations for Fix Auto USA, spoke with FenderBender at the company's 2019 national conference in San Diego. The topic: How to explain OEM certifications to customers in a manner that both educates them and sets your shop apart.

Disrupt: Marketing to Customers During Phone Calls

June 1, 2019

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Andrew Begnoche, director of operations for Holdcom, notes how body shops can market themselves in an underused area: over the phone, while customers are placed on hold.

MSO Podcast: DJ Mitchell's Tips for Finding Your Next Location

May 31, 2019

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DJ Mitchell shares more on his role as regional director for Joe Hudson's Collision Centers and his tips for determining the right fit for your next shop location.

Adapt: Fixing Common KPI-Tracking Mistakes

May 24, 2019

Melissa Steinken

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In this episode of CollisionCast, FenderBender asked Richard Daku, co-owner of Daku's Auto Body Shop, about his process for tracking KPIs.

FenderBender Interview: Kevin Rains

May 22, 2019

Anna Zeck

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In this month's FenderBender Interview, columnist and shop owner Kevin Rains discusses the steps he's taken to improve his business' growth, as well as how to strike the right balance between showing vulnerability and motivating employees after a hard year.

Vision: Leading Inexperienced Employees

May 16, 2019

Kelly Beaton

No Comments

Nick Zeman, an owner with Paul Ries & Sons in Chicago, breaks down how he has inspired a relatively inexperienced staff to turn a new shop into a $2.4-million-per-year facility.

Disrupt: Vehicle Restoration Regaining Popularity?

May 9, 2019

Kelly Beaton

No Comments

In this episode of CollisionCast, FenderBender spoke with Ed Barr, associate professor of automotive restoration at McPherson (Kan.) College, whose classes are as popular as ever with students. Barr gives his thoughts on whether or not body shop owners should reconsider moving away from restoration work.

How I Did It: Tips for Load-Leveling Between Locations

May 6, 2019

Kelly Beaton

No Comments

In this episode of CollisionCast, we caught up with the leaders of Referral Collision LLC near Minneapolis, to learn how their recently opened second facility is helping increase the efficiency of both their shops.

Adapt: Preparing for OSHA Visits

May 1, 2019

Kelly Beaton

No Comments

Colette Bruce, the owner of Team Safety LLC, details how body shop operators can prepare their staff for OSHA visits, and avoid violations as a result.

MSO Podcast: DJ Mitchell Talks Overcoming Stress

April 30, 2019

No Comments

In this episode of the MSO Project podcast series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, touches on how you can still be productive in the workplace while reducing stress.

How I Did It: How to Dominate Your Market

April 22, 2019

Melissa Steinken

No Comments

Today on CollisionCast, South Dakota shop owner Pete Stemper shares how he formed a niche in his rural area.

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Adapt: Attending CIC for the First Time

How I Did It: Using Lean Processes Effectively

Vision: What to Know When Selling Shop Property

MSO Podcast: Flip the Script on Reviews

How I Did It: Creating Time for Both Family and Work

Adapt: Building a Positive Shop Culture

FenderBender Interview: Bill Sefcek

Vision: Leveraging Front-Line Employees for Customer Service

Disrupt: Surviving Without DRPs

MSO Podcast: Social Media's Influence on the Industry

Adapt: Handling an Increase in Repair Work

Vision: Marketing a New Shop Location

FenderBender Interview Series: Mark Probst, Part 2

How I Did It: Tips for Public Speaking

Adapt: Marketing OEM Certifications to Clients

Disrupt: Marketing to Customers During Phone Calls

MSO Podcast: DJ Mitchell's Tips for Finding Your Next Location

Adapt: Fixing Common KPI-Tracking Mistakes

FenderBender Interview: Kevin Rains

Vision: Leading Inexperienced Employees

Disrupt: Vehicle Restoration Regaining Popularity?

How I Did It: Tips for Load-Leveling Between Locations

Adapt: Preparing for OSHA Visits

MSO Podcast: DJ Mitchell Talks Overcoming Stress

How I Did It: How to Dominate Your Market

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