Donielle Lopez is the owner/operator of Xtreme Auto Works in Chandler, Arizona. Leaving the world of corporate marketing to enter collision repair, Donielle uses the skills from her old career to bolster her new one. 

This week on CollisionCast, we speak with Susanna Gotsch, director and industry analyst for CCC. She shares her general outlook for the industry and reviews a few points from her January monthly outlook, which can be read in full here. 

Greg Lachner has spent most of his life working in body shops. Now, through his company Auto Body Training Solutions, he galvanizes others to learn the best and most efficient ways to fix their vehicles once, and only once. 

Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

In this episode of CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of the Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.  

In this episode of Disrupt, Cynthia Varnell, 2018 FenderBender Awards winner, reveals how her employee initiatives that look outside of the shop, Gustafson Brothers Inc., empowers her coworkers within.