Before a body shop can reach ideal benchmarks for work capture ratio (around 75-85 percent, Axalta executive Steve Trapp notes) its staff must receive training in several forms.
According to the 2019 FenderBender Industry Survey, body shops that offer training reimbursements tend to be a bit more profitable than competitors that don’t offer them.
Even if you're handling marketing responsibilities all by yourself as a shop owner, you can still work efficiently by utilizing social media options like Facebook's scheduling function.
According to the 2019 FenderBender Industry Survey, body shops that have multiple DRPs tend to have significantly better CSI scores than those with no such relationships.
Cold receptions from nearby residents often greet new body shop owners, but listening to concerns can eventually paint collision repairers in a positive light.
In order to provide customer service that truly sets your shop apart, you need to hire customer service reps that communicate clearly and display compassion.
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