Key leadership lessons rediscovered in a time of transition.

In order to prove your shop’s trustworthiness to customers, it helps to occasionally show them diagrams of required parts in your estimating software.

As vehicle technology continues to evolve, educating consumers is more important than ever.

If you want to lead your shop effectively, it often helps to have an open-door policy, and to schedule minimal meetings.

Analyzing four tools to foster a real connection.

ABRA’s COO explains what his company looks for when acquiring other collision-repair businesses.

With the OEM-aftermarket part debate recently resparked by legislation in Rhode Island, FenderBender decided to look at its 2018 FenderBender Industry Survey to see how OEM part use affects profitability.

A focus on technology has improved 3D Auto Body’s culture and marketing

The company’s Napa, Calif., location has a separate building for customers and office space, allowing the shop floor to operate unhindered

When a record winter derailed his new shop’s opening, Tom Martin was forced to get creative to accommodate the loss

Using caul plates for molding carbon fiber results in a smooth surface on the finished laminate.

When it comes towards growing an automotive business, Mike Maddox finds intimate ways in which his shop can find success.

A man behind the scenes, Heppner Auto Body's facilities maintenance manager has been a driving force behind the six-shop Minneapolis operation's long-term success. That's why Craig Dale is the 2018 FenderBender Award winner in the Wild Card category.

Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.

Derick Ware isn't only posting top-tier numbers in his extremely profitable paint department, but teaching up-and-coming painters how to replicate his processes as well.

The thoughtful attention paid to both the team members in her shop and the people in her community makes Cynthia Varnell an absolutely essential aspect of Gustafson Brothers Inc.'s culture and brand.