Current Issue

What’s really behind networking?

Rains: MSO Reality Check

August 1, 2021

What you need to know before you buy a second location.

Morris: On Goals and Hansei

August 1, 2021

Steve Morris

Improving goals needs to start with yourself.

Boggs: Is Safety First?

July 14, 2021

Four signs to avoid imminent disaster.

Screen-Shot-2021-05-25-at-8.11.48-AM-(1).png

Shop View: CARSTAR Northeast Collision - Blasdell, NY

July 1, 2021

Paint jobs roll in. Paint jobs roll out. Painter Matt Pangborn handles them all.

Passion About Paint Will Change Peoples' Lives

July 1, 2021

The owner of Lanzini Body Works talks paint and passion, craft and career

Pure Air Creates a Safe and Efficient Paint Booth

July 1, 2021

The SATA filter 500 series allows you to focus on paint (and not your health)

Old School & New Tools

July 1, 2021

KB Collision doesn't advertise, but that hasn't hurt its prospects, reputation or service

Cropper: Make Your Shop a Priority

June 30, 2021

Ryan Cropper

When dealing with shortages, position your business as something nobody will pass up.

Morris: Bridging The Understanding Gap

June 28, 2021

Steve Morris

Roosters, freight trains, and how asking the right questions can go a long way when dealing with insurance companies.

Rains: Digging Deeper

June 28, 2021

When it comes to “What’s next?” the question could be the answer.

Boggs: Truth and Cliché

June 25, 2021

Well-trod phrases have plenty of wisdom to offer us.

A women working through the insurance process on her phone

Editor's Letter: Crash Course

June 25, 2021

Anna Zeck

Don’t forget the customer’s perspective. I know I won't.

Your Shop's Key Relationships

June 9, 2021

Caleb Brooks

Dealership referrals lead to customers—making connections in your community is a must for growth.

Your Most Important Hire

June 4, 2021

Mike Munzenrider

Bringing on someone to run the daily operation of your shop can free you to improve it. Here’s how others have found that person.

Boggs: Incentives or Pitfalls?

May 31, 2021

In search of a bonus program that actually works how it should.

Cropper: Consolidation as Good News?

May 31, 2021

Ryan Cropper

If investors want in on what we’re doing, we must be doing something right.

Editor's Letter: Revisiting the Past

May 31, 2021

Anna Zeck

Reviewing OEM certifications and their place in the industry—five years later.

Rains: Talk to Strangers

May 28, 2021

The best marketing for your shop is building authentic relationships.

Boggs: Leadership Refresh

April 28, 2021

Collision repair is always evolving, as is leadership. Here’s a reminder of what to keep in mind to stay fresh.

Rains: A Life Worth Living

April 23, 2021

Finding both success and significance—you don’t have to choose just one.

PartsTrader

It’s Time You Took a Look at PartsTrader

April 1, 2021

While parts make up roughly 45 percent of the repair order, they can cause 90 percent of repair cycle time delays.

Boggs: Face Your 3,300-Foot Wall

March 31, 2021

Some challenges—including the past 12 months—can seem insurmountable. Find stories to inspire you to overcome.

Cropper: You Can Step Away

March 30, 2021

Ryan Cropper

The pandemic gave me the opportunity to get some distance from my shops. You should give it a try.

Rains: Living in the Gap or the Gain?

March 29, 2021