Running a Shop

ARTICLES

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Global Finishing Solutions

Thriving in the Collision Repair Industry with a Customer-First Approach

Tony Cavallaro Sr., owner of Airport Auto Body in Hartford, Connecticut, wanted his customers to feel so at home, they may have been in a hotel lobby. When he relocated his shop, he added a glass showroom for customers to pick up their repaired vehicles. Putting customers first has been Cavallaro’s top priority for more than 35 years. Learn how that approach, coupled with an innovative layout, advanced technology, streamlined processes and the right equipment from Global Finishing Solutions, has positioned his shop for continued success.


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FenderBender Interview: Kevin Rains

In this month's FenderBender Interview, columnist and shop owner Kevin Rains discusses the steps he's taken to improve his business' growth, as well as how to strike the right balance between showing vulnerability and motivating employees after a hard year.
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