Join FenderBender columnist and veteran shop owner Kevin Rains, who recently hired a COO that he says will allow him to take his business to the next level, to learn about how to recruit, hire and onboard this key hire.
In this month's FenderBenderInterview Series video, Randy Sattler, manager at Rydell GM Auto Center, discusses training, ADAS calibration set-up, and the latest industry technology.
It’s not difficult to improve efficiency on your shop floor, sometimes all it takes is honing in on a single aspect of operations, refining it, and working from there.
In this month's FenderBender Interview Series video, DJ Mitchell, vice president of MITCHCO, discusses managing employees across multiple shops, matching personality types, and COVID-19.
Through a tireless work ethic and exemplary compassion, shop office manager Tanya Williams has earned respect as a valued "utility player" at Auto Tech Collision Center.
Because of his learned skills in the shop's programs, certifications, and estimation process, Kyle Sexton quickly worked his way up to the position of disassembly technician.
Daniel Trapp, director of collision at Loyalty Collision, managed to turn a failing shop’s sales and reputation around–increasing productivity and business by 30 percent in just two years.
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