Within the pandemic, Bob Waldron found an opportunity to make some long-overdue changes.
The Maaco Fleet Solutions Center model highlights an avenue of opportunity within the ever-growing customer base of vehicle fleet repair.
Chris Maimone recaps his presentation from SEMA about why your mindset matters so much to your business' success.
These necessary shop procedures aren’t always showing up in the bottom line.
Sarah Amico of car haul company Jack Cooper details the current challenge of heavy electric vehicles and road weight limits.
Doing your homework and having some help is the path to success.
Communication and transparency are key skills in how managers relate to employees.
With ADAS, EVs, advanced marketing and on and on, there’s more technology in collision repair than ever.
Staying calm, flexible and managing expectations is key when there’s a sudden influx of work.
Darrell Amberson and Jason Zeise of LaMettry’s Collision share their perspectives on high-tech repairs, data and preparing for the future of vehicle repair.
How to offer a little something extra to employees who don’t get full-time benefits.
Like nearly everything in collision repair, the way shop owners lead has changed with the times.
With more complicated repairs, shops face more potential liability issues than ever.
Certifications can be both a marketing tool and an indicator of quality for your shop.
Army veteran Cody Key has developed a dedication to collision repair that has involved earning multiple educational degrees and establishing a path to succession.
Learn how to effectively deal with problem behavior from employees before it gets out of hand.
Mike Mertes from I-CAR explains why the industry shouldn’t fear technological advancements, and should learn to embrace it all instead.
A look at how four shop owners keep their eyes on success in a challenging industry.
Owners and employees alike have roles to play in working toward a shop’s long-term success.
Shops have more ways than ever to stay in touch with customers, but what do they need and want?
In this episode, industry expert Chris Maimone outlines a potentially helpful process to make sure everyone in your shop is taking quality seriously.
A guide to encouraging teamwork across departments and roles.
Glass Doctor's Thomas Patterson joins the show to discuss the effect of calibrations in auto glass repair and replacement in the collision repair industry.
Lincoln Tech establishes partnerships with trusted brands to expand upon the quality hands-on training offered to its students.
Becoming OEM-certified can improve a body shop’s future, but it still needs to to make sense for your business.