According to the 2020 FenderBender Industry Survey, shops that rely more on direct repair programs report higher total yearly sales volumes.
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Though the above shows a clear picture, not all are convinced collision repair shops need be tied to DRPs. In 2019, FenderBender created a podcast with industry consultant Bill Sefcek, who explained why he thinks shops can get by just fine without DRPs. To listen, go to fenderbender.com/withoutDRPs.
