Named a 2014 ABRN Top Shop, Jake’s Auto Body & Towing in High Falls, NY, embraces lean production strategies and processes and is committed to getting it right the first time, every time. “No matter what size shop you run or what market you’re in, competition is less difficult for businesses that understand cost, consistency and quality of repairs. To be consistent, we run lean: one reducer, one clear, one hardener, painted at the same temperature year round. Do it the same way car-after-car, day-after-day,” says Owner John Hoover. Personal attention, honesty and quality repairs drive repeat business. John and his wife Karen lead by example through their focus on customer service, charitable and civic involvement, a team approach and encouraging employees to work with them, not for them, toward success. Read more about Jake's Auto Body by clicking here.
| At A Glance |
| John and Karen Hoover |
| Owners |
| High Falls, NY |
| Location |
| 1 |
| Number of shops |
| 23 |
| Years in business |
| 8 |
| Number of employees |
| 12 |
| Number of bays |
| 9,000 |
| Square footage of shop |
| $2,050 |
| Average repair ticket |
| www.jakesautobody.com |
| Website |
