The shop works on late model collision and medium-duty trucks. It also partners with local dealers for OEM warranty and customer referral work. Over the past 15 years, they have branched into hot rods and classics with a team of technicians that have earned recognition at local events and some of the highest honors in the show car world. 

“We have an in-house classic auto restoration and classic car/hot rod department, completing minor repairs to full frame off builds,” Flondor said. “Many local shops that are not set up for repairs on older vehicles refer to us on a regular basis.” 

As repairs have become much more technical over the years, the shop utilizes ongoing training, I-CAR education resources, and jobber or manufacturer-sponsored seminars to keep up with the latest repair techniques.  

The shop features a Blowtherm Expert 2000 paint booth, Blowtherm Expert Prep Station with spray and bake cycles, Pro Spot i4 & i5 welders, Millermatic MIG welders, plastic welders, Dent Fix Aluminum Station, Pro Spot riveter, BendPak lifts, Car-O-Liner BenchRack with Car-O-Tronic measuring, Chief EZ Liner, Spies Hecker mixing system with color camera, and Eurovac dust collector.  

Bump & Grind Auto Body prides itself on its longevity in the community of Homer Glen, Illinois. Their customers are like family, and that relationship influenced the decision for the shop to pull back from DRP programs. Flondor also said the shop has held many OEM certifications over the years but started seeing a poor return on investment due to rising certification costs. In some cases, maintaining a certification could cost the shop up to $7,000 a year, and they would only see five or six vehicles from that manufacturer per year. 

“[We’re] still working with insurance, but our clients were feeling the pressure and concerns that the insurance companies were not on their side when it came to quality repairs in the way the DRP policies were asking to have claims handled,” Flondor said. “We would rather repair a few less vehicles properly and profitably than constantly be under the gun.” 

The shop’s mission statement says it is dedicated to providing exceptional customer service, quality repairs, pushing the limits of excellence, and striving to always exceed its best. 

“We believe in service beyond expectation, achieved through a constant desire to anticipate and fulfill evolving customer needs and to create ‘Customers for Life,” Flondor said. “Our commitment is to continually earn our customers loyalty through exceptional service and high-quality repairs provided by dedicated employees.”