Atlantic Tube & Steel has
introduced a new web-based enhancement to its web site
designed exclusively for its
customers.
Named the Customer Inventory Portal (CIP), the new
interactive tool allows users to
monitor the status of a job in the production process, track
remaining product quantities
in inventory, shop for other available stock in the Atlantic
warehouse and more.
“Our
new system was designed from the ground up with our
customers’ specific needs in
mind”, comments Frank Cancelli, the company’s President.
“Development and testing
took about six months and the result is a highly useful tool
that gives our customers
enhanced information and more control over their orders,
ultimately giving them better
control over their own business decisions.”
After entering a password-protected area at the Atlantic
website, customers can use the
CIP to view orders - in real time - summarized by customer
purchase order or by
product. They can review details of an open order, view an
order on the floor ready for
shipment or see the full production schedule. The CIP also
allows customers to conduct
a specific search of stock material on hand at the Atlantic
warehouse. The search will
sort by size and gauge, provide available quantities, bundle
sizes, product weight,
thereby allowing customers increased efficiency in managing
their releases.
A final
feature is an area that carries general communications for
customers – changes to
normal business hours, scheduled shut down operations, etc.
and in a specialized
message area, Atlantic can advise individual customers of
information that relates
specifically to them.
“While the portal was designed as a tool for our customers,
we’re using it as well,”
comments Marvin Bavcevic, the company’s Controller. “By
using the portal ourselves, we
can view how the process works through a customer’s eyes,
see what may or may not
be working for them and make modifications to the system as
we progress. That allows
us to assist them if they encounter problems and help them
become comfortable with
the site. Once they’re accustomed to using the CIP, they
have 24/7 access in real time
to the status of their orders and inventory. Not only is
that empowering, it means they
have much more control in managing their businesses more
efficiently.”
For more information visit www.atlantictube.com.
