Remy Power Products Inc. has been named the 2010 North American Frost & Sullivan Company of the Year for starters and alternators.
The award is based on Frost & Sullivan's analysis of the rotating electric aftermarket. Criteria included product quality and coverage, customer service, training and education, technical support, field sales support and marketplace reputation.
"These are the areas that are indicative of a company's level of performance," says Frost & Sullivan Research Analyst Aviit Ghosh, "and Remy Power Products scored extraordinarily high in all areas."
"This confirmation from a respected third-party source is about the commitment of 1,200 team members of Remy Power Products and our never ending goal of becoming the best supplier in the industry," adds Jay Sanchez, President of Remy Power Products. "Essentially, Frost & Sullivan has measured our quality and focus on customers and judged it to be superior in our category. That is most gratifying."
According to Frost & Sullivan, Remy's strong OE ties and sophisticated approach to manufacturing produce the highest quality starters and alternators available. It also assures that Remy's entire aftermarket product line meets or exceeds OE performance and strictly follows OE form, fit and function. Those same OE strengths give Remy Power Products a discernible advantage in innovation and are a key factor in the company being first to market with new products. Remy's quality level is reflected in its warranty rate that is the lowest in the industry.
Remy provides its customers with the broadest range of coverage in the rotating electric aftermarket. This is true of both its domestic and foreign nameplate offerings. In 2009 the company substantially expanded its product line. Despite such breadth of coverage, Remy is highly regarded in the marketplace for its order fill rates, which continually exceed 97 percent.
Remy fields a full-time crew of mobile trainers who conduct installer clinics and sales force training nationwide. The company also has a large sales force of its own covering the U.S. and Canada. Field training and sales efforts are complemented by a call center staffed with technical experts and a live, on-line tech-help chat service. The Frost & Sullivan analysis revealed that all of these factors roll up to the highest degree of customer satisfaction in the starter and alternator aftermarket.
For more information, visit www.remyinc.com.
