Indexing Your Customers' Satisfaction

The Automotive Service Association (ASA) is offering a customer satisfaction indexing service through CSi Complete.

Jan. 1, 2020

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The Automotive Service Association (ASA) is offering a customer satisfaction indexing service through CSi Complete.

According to ASA, CSi Complete offers traditional phone-based CSi market research, while CSi Communicator offers automated but personalized phone-based technology. Features of both systems include audio recordings of customer comments, real-time text message or e-mail alerts of customer feedback to the repair facility, and online reports that are updated daily. CSi Communicator also has automated service reminders and other messaging functionality to drive revenue and profits.

To learn more about ASA's agreement with CSi Complete, or any of the more than 35 ASA member benefits, call (800) 272-7467, ext. 295, or access the electronic benefits portfolio within ASA OnDemand, which can be downloaded from www.ASAOnDemand.com. ASA members may also contact CSi Complete directly at (800) 343-0641, ext. 227.