Tips for heading off or resolving the five most common customer complaints

Shops lose valuable work time chasing down the source of complaints or providing resolutions. Your best strategy here is to either head off customer issues with proven strategies or having a set of resolutions in your back pocket you can provide should a problem arise.
Sept. 27, 2017

About the Author

Tim Sramcik

Tim Sramcik began writing for ABRN over 20 years ago. He has produced numerous news, technical and feature articles covering virtually every aspect of the collision repair market. In 2004, the American Society of Business Publication Editors recognized his work with two awards. Sramcik also has written extensively for Motor Age and Aftermarket Business World. Connect with Sramcik on LinkedIn and see more of his work on Muck Rack. 

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