Improving Workshop Efficiency is for collision shop owners and managers who are interested in leveraging the power of lean production and business solutions that reduce environmental waste. The program, which combines lean production and green business solutions, has been popular as most of these regionally held workshops have been sold-out.
The ‘Achieving Service Excellence’ program is designed for shop owners, production managers, customer service representatives and estimators to provide them with the skills, knowledge and tools necessary to improve their collision center’s quality, production and output…by focusing on the right types of customer service.
“Now is the right time for collision repair facilities to redesign their business model and utilize the powerful principals of lean production,” says Troy Neuerburg, manager of Marketing Business Services at Sherwin-Williams Automotive Finishes. “Lean collision repair shops – and those that utilize the right methods of customer service – are able to reduce internal costs and raise their level of CSI and output quality while gaining a competitive advantage in their respective markets.”
The ‘Improving Workshop Efficiency’ course will discuss the following topics:
- The origins of lean production
- How to run the workshop more efficiently and effectively
- Raising the output quality while lowering operating costs
- Capturing increased market share through continuous improvement
- Maximizing production and profit opportunities
- Developing systems and processes to assure greater customer loyalty
The ‘Achieving Service Excellence’ course will discuss the following topics:
- How to become more profitable with a customer-focused strategy
- How to establish a proven method for providing each customer with value
- How to build a strong brand based on customer service excellence
- How to improve efficiency and effectiveness of your customer service staff
- Identifying service excellence professionals in and out of your organization
- Explaining driving factors behind the experiential service economy
