Shop Insight:Being the customer assures certain rights

Jan. 1, 2020
There are few things Mitch is really sure of. Being right isn?t one of them. But, the fact he pays for everything is a constant reminder that he is, and will always be, the customer -- and that should count for something.
As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.) "Right, right, right of way: He died defending his right of way.

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