Shop Insight:Being the customer assures certain rights

There are few things Mitch is really sure of. Being right isn?t one of them. But, the fact he pays for everything is a constant reminder that he is, and will always be, the customer -- and that should count for something.
Jan. 1, 2020
As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.) "Right, right, right of way: He died defending his right of way.

About the Author

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Mitch Schneider

Mitch Schneider is founder and past president of the Federation of Automotive Qualified Technicians, a professional society of auto repair technicians. He is an ASE-certified Master Technician and a member of the Society of Automotive Engineers.

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