Shop Insight:Lots of trouble with ?No Trouble Found? approach

Jan. 1, 2020

One of the quickest ways to enrage a repair shop owner or technician, especially a shop owner who was or still is a technician, would be to deny a warranty claim ?NTF: No Trouble Found.? Quite frankly, after a lifetime of effort, it?s an insult.

Mitch Schneider

As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.) One of the quickest ways I know to enrage a repair shop owner or technician, especially a shop owner who was or still is a technician, or technicians who have proven themselves qualified and competent in a certain area of automotive service through their training, certification or experience, would be to deny a warranty claim "NTF: No Trouble Found." Quite frankly, after a lifetime of effort, it

About the Author

Mitch Schneider

Mitch Schneider is founder and past president of the Federation of Automotive Qualified Technicians, a professional society of auto repair technicians. He is an ASE-certified Master Technician and a member of the Society of Automotive Engineers.