As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.)
I have a good friend in the distribution industry who likes to tease his service dealer customers when they complain about late deliveries. He just smiles and reminds them that his trucks are never late and that his deliveries are always on time. If a part failed to arrive at the shop when it was supposed to, it was probably because someone at the shop failed to order the part early enough in the process to ensure getting it there on time!
The first time I witnessed this indictment I was shocked. I don
