“Repair technicians in the service bay will be able to wirelessly retrieve assigned estimates and repair orders directly from the shop management system using the Shop Management SE Viewer application,” said Anton Jagers, product manager for Mitchell 1. “They will be able to view assigned labor operations, parts lists and notes. Techs can also submit information back to the shop management system including notes, mileage out, status of the repair and location of the vehicle.”
“Shop Management Viewer places a completely unique communication capability within the repair shop,” said Alex McCarl, business development manager for Snap-on Diagnostics. “Technicians can communicate directly with the service writer through the shop’s management system, right from the bay. It will maximize service bay productivity for improved efficiency and increased customer satisfaction.”
The Shop Management SE Viewer application is compatible with version 6.4 or higher of Snap-on’s ShopKey® Service Writer SE and Shop Management SE. The software is also compatible with version 6.4 or higher of Mitchell 1’s Manager SE and ManagerPlus SE. An active subscription to one of these shop management products is required to make use of the Shop Management SE Viewer.For more information visit www.diagnostics.snapon.com.
