Purolator has set up a new online site for any technician of any level who has any filter-related question. T he Purolator PROS (Purolator Response Office) is a free phone and e-mail service offered by Purolator.
The Purolator PROs can be contacted through the Purolator website at www.purolatorautofilters.net. You can expect to receive a personal e-mail reply within 48 hours. Or, you can call the toll-free Purolator hotline at 1-800-526-4250 between 7 a.m. until 6 p.m. CST Monday through Friday and on Saturdays from 8 a.m. until 4 p.m. CST.
“The Purolator PROs can answer virtually any question about filtration – from application data, dimensional specifications, media design and configuration to installation procedures,” says Purolator spokesman Chuck Kerrigan. This free service, according to Kerrigan, represents Purolator’s focus on excellence in customer service – a benefit it offers to automotive service professionals and to the motoring public.
The Purolator PROs have access to an extensive database of filter-related technical and service information that can potentially answer a wide array of questions. Purolator’s experience in automotive filters dates back to 1923 when it invented the first automotive oil filter. In fact, the company name Purolator is short for “Pure Oil Later.” Purolator also invented the first full flow oil filter in 1943 and the first spin on oil filter in 1955.
Kerrigan points out that the Purolator Web site www.purolatorautofilters.net itself is a repository for many years of technical and marketing knowledge.
