Snap-on adds FAQ section to diagnostics website

Snap-on has added a Frequently Asked Questions (FAQ) section to its recently redesigned diagnostic website. The section is set up to serve as a place for customers to get answers related to Snap-on’s diagnostic products, including tool operation, maintenance, updates, special applications, etc.

Visitors can access the FAQ section through a link from the Snap-on diagnostic home page at http://diagnostics.snapon.com or directly at http://diagnostics.snapon.com/faq.

The FAQ section of the website offers general help, troubleshooting and operation tips for Snap-on’s diagnostic platforms including VERUS®, VERDICT™, MODIS™, SOLUS™, SOLUS PRO™, ETHOS® and Vantage PRO™, as well as help with Snap-on’s PASS THRU PRO II, its FGA™ Flexible Gas Analyzer and the Ask-a-Tech Diagnostic Information Source.

“By visiting our new FAQ web page, customers can quickly and easily get answers and solutions to commonly asked questions without having to phone us or set up an appointment with their sales representative,” says Sandra Chacon, manager of customer service for Snap-on Diagnostics. “The FAQ page will also help us to provide more prompt responses through our Customer Care Center to those who need to speak directly to a Snap-on representative.” 

For more information, visit http://diagnostics.snapon.com.