A recent Consumer Reports’ survey shows people prefer independent shops over dealerships for vehicle maintenance, according the Automotive Service Association (ASA).
ASA is praising the study.
“The magazine’s survey points up something independent shops have known for a long time: independent service is more satisfying,” Ron Pyle, ASA’s president and chief executive officer, says. “The magazine is to be commended for its work in coming up with good, solid data that verifies that claim. That’s a real service to its readers and today’s motorists.”
According to Consumer Reports, in a story in its June 2009, issue: “Eighty-four percent of owners reported being satisfied with maintenance performed at independent shops compared with 77 percent at dealerships.”
The popular consumer magazine based that finding on its survey involving 349,000 vehicles.
For more information, visit www.ASAshop.org.
