RELATED
- Shop efficiency class offered at Hams Management this month
- Classes at Hams Management Systems start again at end of January
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Hams Management Systems has updated its Shop Management Schedule for the coming few months, including a class in the middle of this month.
Classes are CASH! Am I ending up with enough of the pie?, March 21; Key Numbers; Which Ones Should You Really Watch?, March 28; and Specialization, Is It for You?, April 11; Ultimate Service Advisor, April 25; Efficient Shop Management, May 16; and Practical Marketing, May 30.
All of these classes are from 9 a.m. to 4 p.m. Details of each class are listed below.
CASH! Am I ending up with enough of the pie?
Five, 10, 15 percent or even more of the income in many automotive shops wanders off every year. How much money evaporates in your shop? How well do you manage your money? Do you look for the best deal, negotiate, and ask for discounts? Do you regularly compare your expenses with other shops? Do you have a budget? We'll explore these issues and many more!
Ultimate Service Advisor
What are the two critical keys for a great service advisor? What type of person is best suited to be a service advisor? Review of: Service advisor tools and systems, selling, estimating, customer contact. We'll take a look at these service advisor issues and many others.
Practical Marketing
It's much more than just buying some ads. Included are dozens of ideas and samples, most at low cost, that you can employ to increase your sales. Topics include: Drive by impressions, customer area, shop area, direct mail, write up, ROs, tracking what works, pricing, shops in your area, recommendations, referrals, oil changes, specials, new customers, existing customers, signage, after hours, people contact, inspections, displays, menus, and much more!
Efficient Shop Management
Specific procedures, systems and checklists designed to make the management of a repair shop more efficient. Covered areas include: Scheduling, service recommendations, service history, staff assignments, customer write up, RO procedures, arming the tech, in shop communication, service advisor procedures, canned jobs, estimating, inventory handling, parts acquisition, quality control, customer follow up, shop care, inspections, and how to take a vacation without the shop falling ap
