The Automotive Service Association (ASA) reached more technicians and service writers at its recent Service Information Workshop in Warwick, R.I. Led by John Francis III, owner, Francis Automotive Services, West Chester, Pa., on behalf of the association, the workshop was held to educate shop owners and technicians about the availability of service information to automotive repair shops. “Our workshop in Warwick, R.I., was a huge success,” says Bill Haas, ASA’s vice president of education and training. “Attendees showed up eager to learn, and they asked a lot of questions pertaining to specific service and repair issues.” The June 25 agenda included education on computers and Internet resources necessary to access service information, use of manufacturer and third-party Web sites and diagnostic tools that may assist in handling the repair most efficiently. Attendees were able to ask questions to address specific service information issues they have experienced. Additionally, Francis explained the role of the National Automotive Service Task Force (NASTF), which accommodates the identification and correction of gaps involved in the access of automotive service information, diagnostic tools and equipment, and training. ASA believes the current voluntary, industry-supported service information process protects independent repairers and consumers by allowing them access to the same information available to manufacturers and dealers. The Rhode Island workshop is part of ASA’s efforts to educate shop owners and technicians about current systems and how they can manage the service information options available to them. Additional workshops are scheduled for Pennsylvania, North Carolina, Oklahoma, Arizona, New Mexico, Nevada and Florida. For more information, including dates, locations and times, visit www.ASAshop.org/KEYS. |
